About the Role

We are seeking an experienced Product Manager – Dynamics 365 (ERP) to take full ownership of our ERP system’s performance, stability, and continuous improvement. This role is critical in ensuring the system effectively supports finance, operations, and cross-functional business processes while maintaining strong governance and security standards.

You will act as the key link between business stakeholders, IT teams, and external partners, ensuring the ERP system delivers maximum business value.

Key Responsibilities

• ERP Ownership:
  Ensure overall system health, performance, and availability of the Dynamics 365 ERP platform
• Access Governance & Security:
  Manage user access, roles, and segregation of duties to ensure compliance and risk mitigation
• System Configuration:
  Oversee ERP configuration to align with business processes and governance standards
• Incident & Escalation Management:
  Act as the primary escalation point for ERP issues and ensure timely resolution
• Change & Release Management:
  Control system changes through structured governance, testing, and deployment processes
• Stakeholder & Vendor Management:
  Collaborate with internal teams, Microsoft, and implementation partners
• Continuous Improvement:
  Identify optimisation opportunities, training needs, and process improvements
• Risk & Trend Analysis:
  Monitor system performance trends and implement corrective actions

Minimum Requirements

Qualifications:

• Degree or Advanced Diploma (NQF 7) in Information Systems, IT, or related field

Experience:

• 5–10 years’ experience in:
  • ERP Application Administration
  • Functional system management/governance
  • Microsoft Dynamics 365 (highly advantageous)

Key Competencies

• Strong leadership and stakeholder management skills
• Close attention to detail and commitment to quality
• Strong analytical and strategic thinking ability
• Commercial awareness and results-driven mindset
• Ability to perform effectively under pressure
• Excellent problem-solving and decision-making skills